Job role insights
19 September 2023
19 September 2023
3 - 5 Years
Jobs support officer new zealand seek 2024 New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.
We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.
new zealand seek Job description:
Frontline Station Support Officer, it starts with you!
Location – College Hill, Freemans Bay
Band C (Shift Work) – 6 days on 4 Days Off
Nationally Advertised Vacancy
Mō te tūnga | About the role
The role of FSSO is to provide customer service for our Front Counter based in Auckland City District. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, empathy and in a positive manner. You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately.
The role requires someone with excellent customer focus, be part of a high performing team, attention to detail with a can-do attitude.
The role of an FSSO provides operational and administrational support to Police which includes but is not limited to, front counter customer service, data entry, use of Police systems, typing and file management.
- The ability to deal with challenging individuals in a customer services environment
- A sound knowledge of computer applications, in particular NIA and Microsoft suites
- Outstanding customer service skills and the ability to work hard in a team environment
- Prioritise workflow
- Manage time effectively to complete multiple files and meet deadlines
- Excellent verbal and written communication skills
He aha taau e kawe mai | What you’ll bring
Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
- Must have a driver’s license
- Must reside in Auckland
This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.
We will ask you questions based on “How we will deliver Our Business – Core Competencies” and the appropriate role level, i.e. Individual Contributor. For more information on Our Core Competencies, please copy and paste this URL: https://www.police.govt.nz/sites/default/files/publications/core-competencies-how-we-will-deliver-our-business.pdf
These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time. For more information on Our Values, please copy and paste this URL: https://www.police.govt.nz/sites/default/files/publications/nzp-our-values.pdf
To view the position description for this role please copy and paste this link into a new browser: https://www.police.govt.nz/sites/default/files/pd/06-2021/frontline_station_support_officer_-pd.pdf
Mo tatou | About us
Our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.
Wā Mahi Ngāwari | Working Flexibly
Your wellbeing inside and outside of work is important to us. We’re open to discussing flexible working options that work for both you and the business.
For more information on the above, please copy and paste this URL: https://www.police.govt.nz/careers
Tono ināianei | Apply now
If this position sounds like you, click apply now. You will be required to submit an application form and a CV. Before confirmation of hire, pre-employment checks will be undertaken.
For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers
Utu ā-tau | Salary
This position is covered by a collective agreement and salary will commence between $57,083 – $66,018 dependent on skills and experience relevant to the role.
If you have any questions about this vacancy, please contact Sian.Weber@police.govt.nz
Applications close 5pm Tuesday 3rd October 2023
Interested in this job?
161 days left to apply