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Customer Support Officers Australia jobs seek 2024

Customer Support Officers Australia jobs seek 2024

by seek in
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Job role insights

  • Date posted

    24 September 2023

  • Closing date

    24 September 2023

  • Hiring location

    Sydney

  • Offered salary

    Min:(A$)34

  • Career level

    Average experience

  • Qualification

    High qualified

  • Experience

    1 - 2 Years

  • Quantity

    1 person

  • Gender

    both

Description

Customer Support Officers Australia jobs seek 2024

 

Customer Support Officers Australia jobs seek 2024

 

Job Description Customer Support Officers Australia jobs seek 2024

 

Customer Support Officers Australia jobs seek 2024 They are currently seeking multiple Customer Support Officers with Contact Centre experience to join their team in Parramatta. This is an estimated 6-month temporary assignment, with a potential to extend.

You will be required to work a rotating roster between the hours of 6am – 10pm Monday to Sunday including Public Holidays. You will be placed on a 4 week rotating roster, where you will work the same shift for a 4 week period and then will transition to another shift.

Reporting to the Manager, you will be required to act as the first point of contact for the Travel & Recreation – Transport business line. You will provide high level professional customer service in triaging calls to achieve Departmental objectives

 

Responsibilities

  • Act as the first point of contact, providing high level, professional customer service
  • Respond to enquiries, in an accurate and timely manner
  • Receive high-volume inbound calls, operating contact centre telephony and other communication systems
  • Obtain all necessary information to redirect calls to the appropriate contact centre specialist
  • Acknowledge and accurately record customer complaints, provide complaint resolution outcomes
  • Gather, collate and investigate enquiries to resolution
  • Escalate complex complaints to Senior Team Members
  • Capture, process and lodge accurately customer information and transaction records into the database
  • Complete and process basic transactions
  • Generating correspondence and mail outs
  • Records and database management, ensuring high integrity, accuracy and confidentiality
  • Contribute to continuous improvement initiatives
  • Comply with all privacy and confidentiality legislative obligations, ensuring information integrity is not compromised
  • Adhere to Contact Centre daily and monthly KPI’s

About you

  • Minimum 2-3 years high-volume contact centre experience
  • Impeccable communication skills, both verbal and written
  • Empathetic nature with remarkable interpersonal skills
  • Professional, resilient and confident with a customer service delivery focus
  • High attention to detail
  • Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
  • Strong computer literacy and proficiency with MS office suite

Requirements

  • Flexibility to work a rotating roster between the hours of 7am – 7pm, Monday to Friday
  • Willingness to undergo a National Police Check
  • Fully COVID vaccinated or medically exempt
  • Reliable remote internet access and ability to work unsupervised
  • Ability to commence and commit to the duration of the assignment

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Interested in this job?

156 days left to apply

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