Job role insights
2 October 2023
2 October 2023
1 - 2 Years
Customer Service Representatives seek nz 2024 We are a high energy, whanau focused, and supportive team working together to uplift and provide mana enhancing assistance to clients over the phone.
What you’ll be doing | He aha tāu e mahi ana
You’ll be the first point of contact for our clients and provide primarily inbound phone-based support to a range of people with various backgrounds, ages and situations providing them with assistance, tools, and support to access our services.
As a CSR, you’ll be at the forefront of peoples’ lives – often during challenging times. This means you’ll lead calls with empathy and understanding to help callers navigate and resolve often complex situations and queries.
You’ll be responsible and involved in making important decisions to ensure that people are given the right support.
It’s important that we have the right CSRs who understand that the calls we receive can be difficult. You’ll be working with callers who are asking for help with basic needs – and sometimes there may be situations where we cannot grant the request. However, our aim is to ensure that every client feels, respected, listened to and understood and we will work with them to find alternative solutions.
Our training approach will enhance your existing skills to confidently problem solve caller’s needs. What you do will make a difference in our communities.
What you’ll need to succeed | Ko ngā mea ka hiahiatia e koe kia angitū
You enjoy quality conversations and are able to understand and show empathy to our people’s complex needs, using effective communication and questioning techniques
Be resilient, adaptable with strong fortitude.
Culturally aware with a strong focus on empathetic communication and has the skills to be able to build trust and rapport with clients.
An ability to adapt to new technology and learn new skills as you will be operating systems that are new to you.
An eagerness to learn and an awareness of what is needed for self-improvement and development
You work efficiently, accurately and make good, sound decisions
Hear from some of our CSR’s: https://www.youtube.com/watch?v=QXB3AOrQHkg
What’s in it for you l Nōu te rourou
Annual pay progression
$400 Vision care subsidy service towards your costs of eye tests, glasses, and contact lenses
Accident insurance coverage for MSD staff
Capability development framework to support your career aspirations with us
Staff discount on Southern Cross Health Insurance
Lots of practical wellbeing support, like Employee Assistance Programme as our vision is to have a workplace where everyone has a sense of purpose.
Hours of work
You’ll be rostered for 37 hours and 55 minutes per week over 5 days between the following:
⦁ Monday-Friday 6:30am to 10:00pm and Saturdays between 8:00am to 2:00pm.
⦁ Our standard daily operating hours are between 7am and 6.15pm Monday-Friday and Saturday 7.30am – 1:30pm.
We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.
As adverse events happen across NZ, we have a key role in the national response to our communities. We do expect flexibility to pitch in when needed, so you’ll need to be able to adapt to new circumstances as they arise.
How to apply: What’s next? | He aha e whai ake nei
Application close: Sunday 8 October 2023 at 12:00am
Please upload your current CV and Cover Letter, as part of the application form you’ll be prompted to answer the question: Tell us in your own words what makes a great Customer Service Representative.
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
If you are short-listed, the recruitment process includes a video questionnaire. If you are successfully shortlisted from the video, you’ll be invited to attend a face-to-face interview, starting from 10 October. Candidates must also be able to provide two work references (your current and previous employer).
Candidates must hold NZ Citizenship or a Permanent Resident visa at time of application.
If you would like to find out more about the role or would like to have a confidential chat about your application, please contact Toni Martin on email@example.com
Interested in this job?
148 days left to apply