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IT Support Officer seek au 2024 | wazefaa
+1 (650) 582-3374 careers@wazefaa.com
IT Support Officer seek au 2024

IT Support Officer seek au 2024

by seek in
124 (views)

Job role insights

  • Date posted

    6 February 2024

  • Closing date

    7 March 2024

  • Hiring location

    Melbourne

  • Offered salary

    Negotiable Price

  • Career level

    Average experience

  • Qualification

    High qualified

  • Experience

    3 - 5 Years

  • Quantity

    1 person

  • Gender

    both

Description

IT Support Officer seek au 2024

IT Support Officer seek au 2024

Job Description IT Support Officer seek au 2024

IT Support Officer seek au 2024 Full time opportunity available in our Brisbane or Melbourne National Offices
Hybrid role – WFH and from the office
Competitive salary with generous salary packaging benefits

 

What is headspace National

headspace is the leading youth mental health organisation in Australia. Recognised nationally, headspace helps thousands of young people, and their family and friends, access vital support through our headspace services in over 149 communities across Australia. To learn more about headspace and the services we offer, visit headspace.org.au.

 

About the role

This exciting and diverse position will:

Support our IT Operations Team to work with and assist all departments of headspace National
This role will ensure that all IT administrative and support tasks and functions are carried out with a high level of accuracy and customer service
Provide technical and troubleshooting IT support at Level 1-3
Evaluate and procure IT software and hardware, as well as install, configure and maintain hardware and software for new and existing employees
Ensure all IT support and service request tickets are responded to and/or resolved in a timely manner in line with their severity/priority
Anticipate potential issues, make suggestions to mitigate issues and identify opportunities for continuous improvement
Provide after-hours IT Support, under the IT team after-hours support roster
Who we’re looking for

 

headspace is seeking someone with:

A combination of relevant experience or education/training in a corporate IT support position including in first level IT support and IT systems. New graduates will also be considered for this role.
Advanced technical and troubleshooting skills, with a continuous improvement approach.
Strong stakeholder management with well-developed interpersonal skills and a customer centric approach.
Well developed ability to multi-task and problem solve in order to achieve outcomes within agreed timeframes and under time pressures.
Understanding of LAN environments and SharePoint would be advantageous

 

What’s on offer

Generous salary packaging – up to the maximum amount for a charity organisation ($15,900). For more information on salary packaging, please refer to: https://www.smartsalary.com.au/
Flexible work environment – (Hybrid Model – Where you can work from home and in our Brisbane/ Melbourne CBD office, to support your work/life balance)
Professional development opportunities – including leadership programs, regular line management support, one on one and group coaching and tailored skills development
Outstanding CBD location, with excellent on-site facilities
A focus on well-being – Social and wellbeing committees, EAP, other initiatives to support a holistic approach to wellbeing
A commitment to diversity – we welcome all people, irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity
How to apply

Click on ‘Apply Now’ to view the position description, and to complete your application.
Your application must include a resume and cover letter addressing the 5 key deliverables listed below:

 

Key Deliverables

Provide technical and troubleshooting IT support at Level 1-3
Evaluate and procure IT software and hardware, as well as install, configure and maintain hardware and software for new and existing employees
Ensure all IT support and service request tickets are responded to and/or resolved in a timely manner in line with their severity/priority
Anticipate potential issues, make suggestions to mitigate issues and identify opportunities for continuous improvement
Provide after-hours IT Support, under the IT team after-hours support roster
For more information contact Andrew Jacobs, IT Support Manager – AJacobs@headspace.org.au
Applications close: 11:30pm on Monday 23 October 2023
To be eligible for this position you must

Have the right to live and work in Australia

Have a current Working with Children Check (WWCC) or equivalent, and/or pass all of the WWCC(s) required for this role (please note that for some roles, headspace requires WWCCs for other State/Territories in addition to your Home State)
Satisfactorily undergo a headspace Police Check

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Interested in this job?

16 days left to apply

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